Message on the screen saying ‘Cannot log in’ or ‘Printer offline’ – First switch the device off at the switch on the side, wait 30 seconds and switch on. Wait for several minutes and then try again with your U-card. If you see the same error raise a ticket with IT Services Contact us | IT Services | University of Bristol It may be worth trying again after 24 hours in case the device has reset itself.
Poor quality printing – Call Canon on 0800 035 3535, quote the serial number of the device.
Paper jam which you cannot see or clear - Call Canon on 0800 035 3535, quote the serial number of the device.
Error message code appears on the screen - Call Canon on 0800 035 3535, quote the serial number of the device.