Introduction to Using Conversation Analysis to Study Health Care Encounters
16 - 17 January 2018.
2 days (approximately 12 hours teaching including lectures, small group or partner work, practical tasks and exercises).
Registration will start at 8.30am on the first day, the course will finish by 4pm on the final day.
The course is a working introduction to analysing recorded interaction between patients and providers in different health care settings. Participants will learn how to go about making recordings and gain practical experience in transcribing and analysing them. By the end of this course participants will understand how to apply conversation analytic methods either as standalone projects or alongside other methods in health services research towards the improvement of patient care.
By the end of the course participants should be able to:
- appreciate the history and basic principles behind using conversation analysis to study health care encounters;
- understand how to go about making recordings of health care encounters and how to begin transcribing them;
- begin to analyse recordings of health care encounters;
- identify the sorts of health care research questions for which conversation analytic methods are appropriate;
- appreciate the range of strategies by which conversation analytic findings can be disseminated to a health care audience.
Who the course is intended for
This course is open to any candidates who would like to understand the basic principles behind conversation analytic methods and begin to learn how to apply them to health care encounter data. Attendees do not need to have any previous experience or knowledge of conversation analytic methods, although experience of, or ideas about, a research project using these methods would make the course more relevant.
- What is conversation analysis (CA)?
- Introduction to key concepts.
- Collecting naturalistic data: Ethical issues, recording and transcribing.
- Analysing naturalistic data 1: Making and working with collections.
- Practicum I.
- Analysing naturalistic data 2: Quantifying CA practices with formal coding.
- Practicum II.
- Planning a CA study of healthcare-related encounters.
Maynard, D.W. & Heritage, J. Conversation analysis, doctor–patient interaction and medical communication. Medical Education 2005; 39: 428–435.
Hepburn A, Bolden GB. The conversation analytic approach to transcription. In J Sidnell, T Stivers (eds) The Handbook of Conversation Analysis. Wiley-Blackwell. 2013.
More information on course fees, fee waivers and reduced prices.
Bristol Medical School
39 Whatley Road
We provide morning and afternoon refreshment breaks, including tea and coffee, biscuits and fresh fruit.
If you have specific dietary needs we ask that you let us know in advance.
Lunch is not included. There are a range of local cafes and supermarkets nearby for students to purchase lunch.
Information about accommodation in the area.
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