This research project was designed to look at the ways in which local authorities (LAs) and Registered Social Landlords (RSLs) resolve the tensions that arise through ‘problematic nominations’. We took problematic nominations to be those households whose behaviour and/or life-style might be thought to pose problems for the landlord. Through in-depth interviews of front-line and senior staff in three case study areas, we hoped to understand how organisations negotiated issues of ‘problematic nominations’. Such problems were thought to be most acute in areas where a monopoly or near monopoly provider had been created through large-scale voluntary transfer (LSVT) or transfer to an arms-length management organisation (ALMO).
For more information on the research, please look at the links below.