Poverty, social exclusion and the denial of rights to a fair hearing (PDF, 111kB) Morag McDermont, Samuel Kirwan and Adam Sales. Journal of Poverty and Social Exclusion, Vol. 24, No. 1, February 2016, pp. 21-35(15). Drawing upon data from a research study of workers who sought justice following a dispute at work, this paper examines exclusion from systems of justice as a crucial element in understandings of poverty and social exclusion.
‘Debunking the Myths about Employment Tribunal Claims’ Eleanor Kirk. Adviser, London: Citizens’ Advice, 2015.
Triaging Advice: The Citizens Advice Gateway System (PDF, 1,089kB) Morag McDermont, Samuel Kirwan, Adam Sales, Susan Steed and Alison Kite, January 2016. This report considers the follwoing questions: How do people in need of advice experience the Citizens Advice service? What are the differences between those who only get a triage appointment at the Bristol Advice Point, and those who receive the full advice service? What happens to people who are referred elsewhere?
Citizens Advice Bureaux clients and advisers' perceptions of Acas (PDF, 708kB) Adam Sales, Morag McDermont, Nicole Busby, Emily Rose and Eleanor Kirk, April 2015. This report describes how individuals with workplace disputes who seek advice from Citizens Advice Bureaux (CABx) and the CAB advisers from whom they seek advice experience their interactions with Acas (Advice, Conciliation and Arbitration Service) across a range of different services.
Enforcement of Employment Tribunal Awards (PDF, 274kB) Emily Rose, Morag McDermont, Nicole Busby, Adam Sales and Eleanor Kirk, December 2014. This report examines the experiences of Employment Tribunal claimants after an Employment Tribunal award was made in their favour. It details what happened to our study participants who took formal action enforce their awards in England and Wales and in Scotland. It also considers the reason given by those who decided not to take formal action to pursue their awards.
Provision at the Dungannon CAB (PDF, 632kB) Morag McDermont and Emily Rose, October 2014. This report examines the provision of employment advice in the Dungannon CAB in Northern Ireland. It considers the extent of the service in relation to current need and identifies areas for future employment policy consideration.
Citizens Advice in GP Surgeries (PDF, 1,032kB) Alison Kite, August 2016. This report describes the findings of a PhD research project which looked at the provision of outreach Citizens Advice services in GP surgeries. The research explored how such services contribute towards the accessibility of advice and the empowerment of advice clients.
‘Unpaid Britain: Access to Justice in the Employment Tribunal.’ Nicole Busby and Eleanor Kirk. Presented at The Unpaid Britain project report launch, London, 2017.
‘Migrant Workers & Employment Disputes: problems at work, precarity and the (non)pursuit of resolution.’ Eleanor Kirk. Presented at BUIRA, , De Montfort University, 2017.
‘Led up the tribunal path? Employment disputes, legal consciousness and trust in the protection of law.’ Eleanor Kirk and Nicole Busby. Presented at ‘British Academy Seminar: From Collective Legal Consciousness to the Legal Consciousness of Collective Dissent,’ Oxford, 2017.
‘The ‘problem’ with the Employment Tribunal System: Reforms, Rhetoric and Realities for Clients of Citizens’ Advice Bureaux.’ Eleanor Kirk. Presented at the Socio-Legal Studies Association conference, University of Lancaster, 2016.
‘Austerity and the Vilification of Tribunal Claimants: Challenging the Myths.’ Eleanor Kirk. Presented at the British Universities Industrial Relations Association, University of Leicester, 2015.
Justice in Employment Disputes? (PDF, 795kB) Early Results from a Study of the Role of Citizens Advice, Adam Sales and Morag McDermont. Presented at the International Conference on Access to Justice and legal Services, London, 2014.