Key information for new students

What is ResNet?

ResNet provides Internet access to rooms in University accommodation[1]. ResNet is a very high speed connection, probably faster than you are used to at home. You connect to ResNet using a network socket on the wall in your room or via the eduroam wireless signal available in almost all study bedrooms.

Will my computer work with ResNet?

Most modern computers will work with ResNet. You can also connect more than one computer, or a computer and games console, but may need extra equipment.

What should I do before arriving in Bristol?

Please check that your computer is up-to-date with all essential security updates. Use Microsoft Update to install updates for Windows, but you need updates for all your other software too. You should also have up-to-date anti-virus software, but you can get this for free.

What do I need to bring with me?

Please bring your Windows CD or computer manufacturer's Recovery CD or Restore CD. These are essential to restore your computer to the factory-supplied state if you encounter a problem with it.

What about computers from overseas?

All laptops have international voltage-sensing power supplies which will work with the 220V supply in the UK. You will need a travel adapter to connect to the 3-pin UK sockets.

Will ResNet work immediately when I arrive?

Yes. The ResNet service is already live and ready for you.

How do I set up ResNet wired or eduroam wireless?

We provide a cable and easy to follow instructions for every student, ready in your residence when you arrive.

What if I need help?

If you need help getting connected please telephone the ResNet start of term hotline: open Monday-Friday on 0117 928 9001, or 89001 free from your room. If your query is less urgent you might prefer to email us at

More questions?

Please see the ResNet FAQs, explore the rest of the ResNet website or contact us at


[1] For academic year 2013/14 the University has a nomination agreement with 6 additional Unite properties: Blenheim Court, Culver House, Flavell House, Nelson House, The Rackhay, and Waverley House.  These properties have Internet provided by StudentCom and do not have ResNet.