FAQs (Frequently Asked Questions)


About the ResNet service

Subscribing to ResNet & getting connected

ResNet regulations and fair usage policy

Your computer & ResNet

Connecting a different computer, multiple computers, a games console or other device such as a Smart TV or printer

Am I eligible for ResNet? Do I need to pay?

More questions



About ResNet

What is ResNet?

ResNet connects rooms in all University owned residences to the University network and the Internet. If you have a computer and sign up with ResNet, you will able to:

  • Stay in touch with friends and family with Facebook, Skype, and MSN Messenger,
  • Use educational materials, including Blackboard and electronic library resources,
  • Access music & video online including Youtube and BBC iPlayer,
  • All from the convenience of your own room.

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Who runs ResNet?

ResNet is part of University of Bristol Information Services. The ResNet team consists of full-time IT Services staff and University students and postgraduates working for ResNet part-time.

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Is ResNet available in my residence?

ResNet is available in almost all of the University's accommodation. Check the list of where ResNet is available.

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How is my computer connected to ResNet?

We use a 100Mbit Ethernet network to link your room directly to the University network and the Internet. Connect your computer using the built-in Ethernet socket. The connection is always on and it's faster than many home broadband packages.  You can now also connect wirelessly from almost every study bedroom that has ResNet wired.

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Is ResNet wireless?

The original high-speed ResNet service in all residences uses a cable, not wireless. You connect your computer to a socket on the wall. We supply a suitable Ethernet cable free of charge.

Almost all residences have Wireless available in rooms as well. Wired provides a faster and more reliable connection but wireless is more convenient as you can connect more devices to the network.

The University also has 1000s of wireless hotspots. They can be found in libraries, foyers, bars, tea rooms, many departments and central areas in halls.

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How fast is ResNet?

ResNet is a fast, always on service - certainly much faster than broadband you have at home. For a speed comparison with other forms of Internet access see speed of the ResNet service.

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Is my connection protected by a firewall?

Your ResNet connection is behind the ResNet firewall, but it is still a good idea to run a personal firewall on your computer. We recommend using the firewall built-in to Windows and Apple OSX (there is no need to buy an extra firewall).

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Can I play games on ResNet?

Yes, you can play games on ResNet. If playing games directly with other ResNet users you should find they just work.

We do have a firewall on ResNet that protects against some attacks from the Internet. This can block games if the server is hosted elsewhere on the Internet. We can often configure the firewall to let your game communicate properly. We are happy to do this where we can, but this may not be possible for some games depending on how many ports they need open.

If you want to host a games server, see the server regulations.

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Subscribing to ResNet & getting connected

How much will it cost?

ResNet is included in your accommodation fee and is unlimited.

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What does setting up ResNet involve? Will I need help?

We provide easy to follow instructions to help you connect your computer to ResNet using the in-room activation system.  Most people find doing this themselves quick and easy.  If you are having difficulties try asking your new housemates but if you need our help we are always happy to provide assistance over the phone.

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ResNet regulations and fair usage policy

What rules govern the use of ResNet?

All ResNet users are bound by the general regulations and conditions of service for University of Bristol computing facilities and additional regulations for the use of ResNet. You sign to agree to these terms when you connect to ResNet.

In short, you can do anything legal which conforms to the regulations and doesn't interfere with other users. So, in moderation, you can play games, read on-line newspapers, transfer files, send email and whatever else you want to do. However, abuse of the facilities, such as any action which denies or impairs other users access, is a breach of the regulations.

You can't obtain or share movies, music or software without permission. The majority of files available on peer to peer networks are reproduced illegally. Use of ResNet to share copyrighted material without authorisation is illegal and a breach of University regulations.

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Are there any usage limits?

There are no limits for the amount of time you spend online, but we can monitor the amount of traffic you do.

ResNet is a shared network, and we need sensible rules in place to make sure it works well for everyone. If we see excessive network traffic that is affecting service for other’s then we may contact you and ask you to reduce your usage.

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Your computer & ResNet

Is my computer suitable for connection to ResNet?

The easiest computers to connect to ResNet are those running Windows. Older versions of Windows (such as 98, 2000, ME and XP) can't be connected to ResNet. 

Some people prefer Apple Mac computers instead of Windows systems. It is easy to connect an Apple Mac to ResNet, although our Service Desk staff have less experience with Apple systems so we can answer fewer questions about them. We also have basic instructions for connecting Linux systems.

All ResNet rooms have an Ethernet socket and we supply a cable free of charge - the cable will either be in your room or available from your hall office.  The vast majority of computers don't have this socket but you can buy USB adapters.  You can connect to ResNet using wireless if you are in a ResNet Wireless Hall.  Most of ResNet is wireless and is increasing year by year.

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I'm thinking of buying a computer. What do you recommend?

We have advice on purchasing a computer.

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Should I get a Windows computer or a Mac?

The University uses Windows computers in most departments, so we generally recommend Windows systems. If you have used Apple Macs and like them you might want to stay with Macs. For more advice see Advice for owners of Apple Mac computers.

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I'm an international student. Will my computer work in the UK?

Almost all portable computers will have an international auto-sensing power supply which will handle any voltage, including the 220V supply in the UK. You will need a travel adapter to convert from the (probably two pin) plug used in your home country to the three pin used in the UK. These can either be purchased at home before leaving or in Bristol.

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Should I worry about theft?

Computers do get stolen occasionally, but if you are careful you are unlikely to have a problem. Don't leave your computer unattended in the library or in campus, or leave your room unlocked and empty, even for a moment.

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Do I need insurance for my laptop?

Depending on your residence, your laptop may already be covered under a student personal effects insurance policy arranged by the University. Check the cover details though: under the standard cover your laptop may be excluded if it is too expensive, or you use it away from your flat/room.

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What if I don't have a computer or don't want to get ResNet? Will I be able to use computer facilities?

You won't be able to access the Internet in your own room but will be able to use computers elsewhere.

University email accounts, electronic learning resources and other services are available to all members of the University even if you don't have ResNet. To access them use the public computer rooms (UoB access only) and wireless hotspots found in the halls, departments, Students Union, libraries and the Computer Centre. Wireless hotspots and public computers are available free of charge. Some computer rooms are available 24 hours a day.

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Connecting a different computer, multiple computers, a games console or other device such as a Smart TV or printer

I've got a new computer. How do I connect it to ResNet?

ResNet only works with one computer plugged into the socket at a time. If you plug in a different computer and don't tell us, the socket will ignore the data from it.

If you want to connect a new computer, use My ResNet to reset your socket, or phone the Service Desk.

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Can I connect more than one computer to ResNet?

In most residences there is only one ResNet socket on the wall. It is possible to connect two computers to ResNet simultaneously using extra hardware. This is allowed on ResNet but we can't offer any support (ie if it doesn't work you'll need to fix it yourself). See connecting more than one computer for further information.

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Connecting to ResNet with any device that has a built in web browser

Any device that has an Ethernet socket and a built in web browser such as a Playstation 4, Xbox One, Samsung Smart TV, etc, can connect to the ResNet wired connection. The device will need to be registered and you can do this by reading the I've got a new computer. How do I connect it to ResNet? section above.

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Connect WiFi capable devices to the wireless network

Any WiFi capable device can be connected to the wireless network in halls of residence but not all can connect to eduroam. Devices like laptops and smartphones can easily connect to eduroam – simply visit http://www.wireless.bristol.ac.uk and follow the instructions there. Devices like consoles, Smart TVs, kindle’s, etc are unlikely to connect to eduroam so in halls of residence another wireless signal is available to use – “ResNet-Consoles”. ResNet Consoles is a network that is similar to the wireless you have at home and you need to register your device with us and have a ‘key’ in order to connect.

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Can I connect my Printer to wireless?

This is such a common question and with the prevalence of WiFi capable printers it is totally understandable. Unfortunately there is no way to connect to your wireless printer to the eduroam wireless network because wireless printers are designed for home use and the University is using a corporate wireless network. If you'd like more information then please see the blog post on the wireless website:

https://www.wireless.bris.ac.uk/blog/2015/09/28/wireless-printers-on-the-uob-wireless-network/

Because printers don't come with cables very often, and we understand the frustration this can cause, we stock USB cables at the IT Service Desk in the Arts and Social Sciences Library on Tyndall Avenue for free. Just pop in and ask for one.

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My Console is complaining about NAT Type Strict and my game’s not working properly – what can I do?

Since August 2017 this should not be a problem as you now have a public IP address when on the Consoles network


Am I eligible for ResNet? Do I need to pay?

Who can have a ResNet connection?

Members of the University

We can provide ResNet connections to members of the University who live in University owned accommodation. You are defined as a member of the University if you appear in the central University database of students, staff, and postgrads.

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I'm a visitor to the University. Can I get ResNet?

If you are associated with an academic department during your stay at the University they may be able to register you as honorary staff. Once this is processed you can then connect to ResNet at any time in the same way as any other member of the University.

If you are not entitled to honorary staff status then see visitor information.

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I am a Senior Resident in Hall, but not a postgrad, undergrad, or member of staff. Can I get a ResNet connection?

In such cases you will not yet be in the University database and so cannot yet be issued with an email address or receive a ResNet connection. However you can be entered into the database as an honorary member of staff. Your hall should complete the Honorary Staff Record Form in the  Personnel Forms Bank and have it authorised by your Hall Warden or the Accommodation Office. For further information, including details of where to return the form to, see Honorary Staff.

When this is done you will be registered for IT facilities and can then connect to ResNet. If you don't know whether your honorary staff registration has been processed yet you can check by looking yourself up in the University Contact Directory. You will need your UOB username and password to connect to ResNet - if you don't know what these are contact the IT Service Desk.

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I'm a Senior Resident or a member of staff in hall. Will my computer be connected to ResNet or the halls admin network?

All non-UoB PC's (unmanaged) can ONLY be connected to the ResNet network.

All UoB PC's (managed) will be connected to the Hall's Admin network and treated as any other managed PC on the campus.

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More questions

I have some more questions. Who can I ask?

We have much more information and help available, including:

Please get in touch - email us at resnet-help@bristol.ac.uk, ring 0117 428 2100 external, 82100 internal (internal calls are free of charge) or visit the IT Service Desk.

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