Alternative contact details for the IT Service Desk to avoid delays caused by high volume of calls

Service Desk

[19 September 2017]

The IT Service Desk is dealing with an exceptionally high number of calls at present, and so callers may experience significant waiting times.

If you query is urgent, please do call but you may also report your issue or request by email to service-desk@bristol.ac.uk. Please include as much information as possible, including any error messages or request details.

  • Online submission and review

You can also submit a request via the online form or check the status of current requests.

  • Check the status of IT services

We would also suggest that you check the IT status page for any known issues or maintenance work at itstatus.bristol.ac.uk.

  • Reset passwords

If you have forgotten your password, please try our reset tool at bristol.ac.uk/password.

  • Student support

Students may also access the Laptop and Mobile clinic for assistance.

  • Phishing / malicious email attacks

If you receive email communication which you suspect may be a phishing scam do not respond, click any links in the email or open any attachments.

You do not need to report it to the IT Service Desk.

However, if you have responded and provided your username and password, followed a link in the email or opened an attachment, then please contact the IT Service Desk for advice.

If you are confident the email is false simply mark it as Spam/Junk.