IT services for students at Christmas

Christmas tree

[03 December 2017]

Various IT services are available to you during the Christmas vacation, if you wish to study during the break.

Senate House Study Centre will remain open 24/7 during this period, except for Christmas Day and Boxing Day when it will be closed. Libraries and study spaces are open at various times.

You can use 'Find a Computer' on your smartphone to find the nearest available computer, and during the January exam period 'Find a Study Desk' will be showing availability of desks in libraries and study centres.

24 hour helpline

Over the holidays the IT helpline will be available 24/7 to deal with any IT queries or reports of problems with services. To contact the out-of-hours service simply call the usual IT Service Desk number 0117 428 2100 (internal 82100).

The service can deal with a range of general IT queries over the phone. Where the service is currently unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation. Please note that the University will close on Friday 22nd December and reopen on 3rd January, so any tickets raised in that period (unless they constitute a major incident) will not be investigated untill 3rd January.

Please note that:

  • The IT Help Desk in the Arts and Social Sciences Library will be closed after December 22nd and will reopen on January 3rd.
  • The Student Laptop and Mobile Clinic will be closed during the vacation and will reopen at 2pm on January 8th.

Accessing services from home

A range of options are available for accessing University services and information when you are away from the University. These include:

  • MyBristol - the gateway to email, Blackboard, timetables, student info, Library account and more
  • Office365 - Microsoft Office tools, including OneDrive. Copy your files onto OneDrive, for easier access from home. You can download and install Microsoft Office on up to 5 personal owned devices.
  • Student Remote Desktop - Use a University desktop, with tools and services similar to an open access computer - including some specialist software.
  • Software for home use - Specialist software which you can download to your personal computer free of charge, or which you can purchase at a reduced cost.
  • EZProxy –  Use the search tools and links provided by the Library, to access journals and other Library resources when offsite.