24hr IT helpline available over Christmas

Christmas tree

[03 December 2017]

Over the holidays the IT helpline will be available 24/7 to deal with any IT queries or reports of problems with services.

To contact the out-of-hours service simply call the usual IT Service Desk number 0117 428 2100 (internal 82100) .

The service can deal with a range of general IT queries over the phone. Where the service is currently unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for them to investigate. Please note that the University will close on Friday 22nd December and reopen on 3rd January, so any tickets raised in that period (unless they constitute a major incident) will not be investigated untill 3rd January.

You can also call the number to report any major IT incidents and this will activate the IT Emergency Management Team to investigate.

Further information on this service is available at: bristol.ac.uk/it-services/news/2015/servicedesk29Oct.html