Update - SAFE service is back but should be considered at risk

alert

[25 April 2016]

Update, 28th April: Full functionality was restored to SAFE this morning. Please be aware that the underlying problem has not been identified and the service should be considered at risk.


Update 10:00, 27 April:  SAFE was stable through the night. Unit choice, cohort ranking and questionnaires are still unavailable but we aim to enable unit choice today.


Update 14:00, 26 April: SAFE is now available. Please note that unit choice, cohort ranking and questionnaires are unavailable. At present we still don't have a precise reason for the problems we have been seeing and therefore the service is still considered at risk. 


  Update 11:00, 26 April: Work took place throughout yesterday and overnight. The SAFE server operating system was recovered this morning, Tuesday 26 April, at 1.00am. The SAFE database has suffered corruption and a database repair is currently underway.

We now hope to have a partial SAFE service back early this afternoon. The partial service means Unit Choice and Questionnaires functionality won't be available.

At present we still don't have a precise reason for the problems we have been seeing and therefore the service is still considered at risk.  We hope to conduct some further tests to identify the cause and provide a full SAFE service as soon as possible.

Apologies to those affected by this outage.


Over the past week SAFE (System for Admin in the Faculty of Engineering) has been experiencing problems, triggered by hardware failure on Monday 18th April. This has meant that the service has become unavailable for periods during the week.

IT Services has been working to identify the cause and stabilise the service during that time. However, last Friday evening, 22nd April, we experienced another hardware failure and have been unable to restart the service.

Work has been taking place today, Monday 25 April, to recover the service. We do not expect the service to be back today. We would hope to have a restricted service available tomorrow (assignment submissions should be available, but optional unit choice and questionnaires will be disabled).

In the meantime staff and students in the Faculty of Engineering have been informed that processes requiring access to SAFE will be reviewed and alternative deadlines or processes will be put in place.

IT Services are very sorry for the inconvenience this is causing and we are doing all we can to return this service.