Problems affecting some MyFiles accounts

alert

[19 February 2016]

We are experiencing issues with the MyFiles service for a small numbers of students due to limited space in part of the MyFiles service. IT Services are working to resolve the problem. This will typically affect access to ‘My Documents’ and possibly slow logon times to University computers as well as some slow performance on those machines or issues saving data due to lack of space.

Please be aware of the other filestores available to you.

All users have a Microsoft OneDrive for Business space.  This can be accessed via the University portal MyBristol, under the ‘Email, Docs and Wiki’ tab. You can easily move data from MyFiles to OneDrive byfollowing these instructions. Word, Excel and Powerpoint provide the option to save to your OneDrive for Business space when you select ‘save as’. Simply log in using <username>@bristol.ac.uk (eg. ab1234@bristol.ac.uk) and your University password.

In many cases OneDrive is the right place for data you want to keep as MyFiles is not intended for departmental or research data, or for storing large audio or video files for personal use. MyFiles is a convenient and fast location to work on your documents whilst at a University Computer.

IT Services apologises for any inconvenience caused.

Updates will be posted on the IT Status page. www.bristol.ac.uk/it-services/news/status/