Essential maintenance to part of the MyFiles service, 20th June

alert

[13 June 2016]

Update, 13:00, 16 June: Unfortunatley the work scheduled for last might did not take place.  To avaoid any disruption to the Open Day acativity it is now proposed to do the work Monday evening, 20th June  starting at 6pm. Every effort will be made to complete the work and return access by 9am on Tuesday 21st June.

Update, 16:00, 14th June: As mentioned below, further maintenance work is needed to check the MyFiles service following the incident on 13th June. This work requires us to take the service offline while a disk check takes place. 

This means that staff and students, affected by the MyFiles outage on 13th June, will  be unable to access their filestore from 6pm on Wednesday 15th June. We will make every effort to complete the work and return access by 9am on Thursday 16th June, but this cannot be guaranteed.

An email has been sent to all staff and students affected.

Please also note that during this time logging onto and using University computers (including open access areas machines in study spaces and Libraries) will be very slow for those staff and students.

If any staff or students affected by this work have any issues please do contact the IT Service Desk, service-desk@bristol.ac.uk.


Update, 15:25, 13th June:  All MyFiles accounts should now be available. IT Services apologise for any inconvenience this has caused. 

Please note that further work is needed to check the service. It is proposed that thisscheck be carried out overnight one evening this week. During the check the service will be unavilable to staff and students using this part of the service. Those affected will be informed in advance.


We are experiencing issues with the MyFiles service affecting a number of staff and students. 

IT Services are working to resolve the problem. This will typically affect access to ‘My Documents’ and the 'Desktop' to access data and save, slow logon times to University computers,  including those in study spaces and libraries, or via the remote desktop service. Staff or students affected may also expereince slow performance on those machines, as well as issues with access and performance of Microsoft Office applications eg. Word.

Please be aware of the other filestores available to you: bristol.ac.uk/it-services/applications/filestore/

An email has been sent out to those on the affected part of the MyFiles service.

IT Services apologises for any inconvenience caused.

Updates will be posted on the IT Status page. www.bristol.ac.uk/it-services/news/status/