IT Service Desk available 24/7 from 11 November

Service Desk

[29 October 2015]

From Wednesday, 11th November, IT Services will be launching a new out-of-hours support phone line.

The out of hours phone support service, provided by NorMAN, will be active from 5pm to 8am week nights and 24/7 on weekends and holidays. 

The service will initially deal with a range of general IT queries over the phone. Where the service is currently unable to resolve your query, a ticket will be raised and passed back to the IT Service Desk for investigation during normal opening hours.

To contact the out-of-hours service simply call the usual Service Desk number 0117 428 2100 | internal 82100.

This means that we will be offering 24 hour, 7 days a week support over the phone which will allow you to:

  • Get general computing advice
  • Get support for login and password problems
  • Get assistance with using common software
  • Report issues with services for escalation to our emergency management team or for staff to deal with first thing in the morning
  • Get advice if your account is compromised
  • Get advice for working offsite

Over time we will work to enhance the ability of the service to deal with staff and student queries. At the present time, NorMAN staff do not have any direct access to any University system or networks and so this limits the issues they can deal with.