Issue affecting some services, including MyBristol, Pure, Wiki service - 20 April 2015

alert

[20 April 2015]

An issue was identified this morning which has affected a number of services over the weekend, resulting in occasional problems with access to those services. These include:
  • Wireless service
  • MyBristol
  • Pure
  • T4 CMS web publishing
  • Wiki Service

Following investigations today the problem was identified as part of the backend infrastructure which these services connect to.

While work took place at 3.30pm to apply a fix this does not seem to have worked. Further investigations are taking place.

Additional work has been made to the wireless service and at present performance is normal. However, that service should be considered at risk. 

IT Services apologises for any inconvenience this incident may cause.