Issues accessing web content from University network on 23 June and at risk notification for 24 June


[23 June 2015]

As part of the planned move of the Data Centre from MVB we experienced an unexpected break in our Domain Name Servers (DNS) this morning.

DNS are the Internet's equivalent of a phone book. They maintain a directory of domain names and translate them to Internet Protocol (IP) addresses. This is used to resolve web addresses.

This meant that between 8am and 9am this morning access to many websites and intranets would not have been possible from the University network.

 The break this morning would not have affected those visiting our websites and intranets from outside our network.

Unfortunately, because the work planned this morning adversely affected the DNS service, it was abandoned and we rolled back to a known good service. The work must take place in preparation for the Data Centre move tomorrow. It is therefore proposed to complete the work tomorrow, 24th June, between 8am-9am.

Before we proceed with the work we will make every effort to identify the problems encountered today to avoid a break in the DNS tomorrow. However, the service should be considered at risk tomorrow morning between 8am-9am.

IT Services apologise  for any problems the incident this morning may have caused.

If you have any concerns please contact the IT Service Desk.