Introduction of VOIP phones for staff, starting in April 2014


[24 February 2014]

The University has a number of existing telephone exchanges, many of which are reaching end-of-life in the next five years. The University is planning to replace the existing telephone system with a VoIP phone service.

From April we will begin to roll out the new service, starting with the new Life Sciences building.

VoIP phones provide a number of advantages which include:

  • The ability to take your number with you when you move location or role within the University.
  • A range of features to transfer and manage calls through a web client, putting you in control of your phone.

When will this happen?

Initially, new VoIP phones will be installed as part of major moves and refurbishments only. If it affects you, you will receive notice of this change well in advance. Changes will take place over a number of years.

What this means for you

When you receive a new VoIP phone you will get a new phone number. Your new phone number is for you as an individual, rather than being tied to a particular location. This means that if you move buildings, you can keep your number - often not possible at the moment as numbers are split across different exchanges.

What else can the new system do?

The objectives of the new system are to reduce the cost to the university, improve the convenience for users, and put individual staff in control of their phones. The old phone system was controlled with a complex series of hash codes most people can't remember, with the new system a web app makes it easier. For most staff, you should be able to decide when you want your phone to ring, and when you are busy and don't want to be interrupted. This doesn't apply to phone-centric staff in roles like help desks, but there are other advantages for them too.

In time, we'd also like to use the new system to make it easier to make and receive calls on your University number out and about, with integration between the landline phones in offices and mobile phones, so your number can ring on whichever device you want.

For further information on VoIP phones, how they work and the timescale for roll out please see the pages on the Telephone Services website: