Ongoing network problems affecting certain locations

[21 September 2012]

Update, 21 September, 12.30pm: Work this morning has been completed successfully. This issue can now be regarded as resolved in all departmental areas. Residential 'ResNet' areas in the list below may still experience problems because it hasn't been possible to implement a workaround for these locations yet.

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Update, 21 September, 9.30am: The problem affecting the network router has resulted in several breaks to network connections last night and early this morning (in the areas listed below).

Currently we have not received the updated software from the vendor.  To ensure that no break in connection takes place during the Open Day tomorrow, we shall be implementing a workaround between 10.30-11.30am this morning, 21 September.  This will result in users seeing a brief interruptions of a few minutes to the network during this time.

We apologise for the inconvenience this will cause.

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We are having problems with a network router. These are because of software bugs on this specific device. We have been working with the router vendor and are now waiting for them to issue a fixed software version.

The affected areas are:

• Barley House and Oakfield House
• Berkeley Square
• Belgrave Road
• Burwalls
• Canynge Hall
• Careers Centre
• Colston Street (but not ResNet)
• Computer Centre: Student Computer Room
• Cotham House
• Frenchay
• The Grange
• Hampton House
• Interface Analysis Centre
• JISC
• National Blood Service, Filton
• Old Baptist College
• Osbourne Villas
• Royal Fort House
• Security Lodge
• Sports Centre
• St. Michaels Hill
• Students Union / Richmond Building
• Victoria Rooms
• Institute of Advanced Studies
• ResNet at Northwell House, Woodland Road, Redland Road and Hillside Woodside

There may be network outages of up to ten minutes each at any time in these areas. All of the above locations will be affected simultaneously. During such an outage all network services will be inaccessible, including web, email, calendar, file stores. Problems relating to only one service are not because of this issue.

IT Services apologises for the obvious disruption and inconvenience this may cause. A quick resolution to this issue is our top priority.

Please contact the IT Service Desk if you have any concerns about this problem.