Mulberry FAQs

How do I use SAMS to send mail from home?

The 'Secure Authenticated Message Submission Service' (SAMS) provides a local message submission service (an SMTP server for e-mail) for members of the University who are accessing the local network from some other Internet Service Provider (ISP).

See also How do I configure Mulberry to use the service?

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Why am I having problems sending mail through the secure, authenticated SMTP gateway?

If you're having problems when working from off-site, it may well be because your ISP is blocking outgoing connections to "smtp" ports. You should be able to get around this by reconfiguring Mulberry to use the standard "message submission" port instead of the "smtp" port. To do this, reconfigure your SMTP server changing it from smtp-auth.bris.ac.uk to smtp-auth.bris.ac.uk:587

Alternatively, if you have Norton Anti-Virus installed on your machine, you may see the following message when you try to send email:

SMTP server 'STARTTLS' command ref: 500 unsupported command.

If so, try the following:

1. Open Norton from your system tray by double-clicking its icon
2. Click "Options" on the top-middle of the Norton window
3. Choose "Norton Anti-Virus" if given the option
4. Click "Email" under "Internet" on the left side of the resulting window
5. Make sure the checkbox for "Scan outgoing Email (recommended)" is NOT checked
6. Press "OK" and try your email again

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