Mulberry FAQs

How do I know where to send an email to?

Address books are used to keep a list of individual names and mail addresses. If you are registered on an IMSP server, you can share your address books with other people. See the on-line help for details of how to set up and use address books.

If you don't know somebody's email address there are a number of Directory Services but, unfortunately, no single comprehensive directory. If you can't find somebody in one directory, try another. If all else fails, write or telephone to ask them (or get them to send you a message so that you can reply to that).

Mulberry allows you to search the LDAP directory (Lightweight Directory Access Protocol), a world-wide electronic directory containing information about many people and organisations, including email addresses.

To view the LDAP Directory from within Mulberry:

• From the Addresses menu, choose Search.
• Under Find Items select Using LDAP.

• Type the Full Name or other details about the individual you are searching for. Use the drop-down boxes to search by other criteria.
• Click on the Search button.

You may find that if you do not find anything, you have the name in the wrong form - if you cannot find Fred Bloggs, try F Bloggs, or Bloggs, F.

• If their details are found, you can mail them by clicking once on their details and clicking on the Draft button. You are then asked to choose which one of the To, Cc or Bcc fields you wish to use.

There is also a contact directory of staff, students and departments in the University of Bristol on the Web.

• Using a Web browser such as Internet Explorer or Netscape Navigator, from the University's Home page follow the link Making Contact.

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Is there a quick way of finding an email address?

When you are drafting a message, Mulberry will search your address book and the LDAP directory (Lightweight Directory Address Protocol) and suggest possible email addresses for you.

• From the draft window, type the surname of the person (within the University) that you wish to contact
• Press the <TAB> key
• Choose the address you wish to use

If the above method does not work, you will need to do the following steps (they need only be done once):

• From the File menu, select Preferences
• Select Advanced
• Click on the Accounts tab
• From the drop-down menu under Account, select LDAP
• Click on the Options tab
• Select 'Use with Address Expansion'
• Select Simple
• Click on OK to save these changes

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How do I add an address book entry?

Mulberry allows you to save mail addresses in one or more address books that are stored on the remote IMSP server. Once saved, you can either use a short nick name stored with the address as a quick way of filling in the To field when composing a message, or open the address book and drag addresses into the message To, Cc or Bcc fields.

To open the Address Book Manager:

• From the Addresses menu select Address Book Manager.

You should see a single icon, the address book server (IMSP). You can open this by clicking on the sign. You should then see an icon labelled with your username, indicating your address book.

To open your address book:

• Double-click on your username.

The first 2 buttons on the toolbar can be used to show or hide entries for individuals or groups. Make sure that Single is selected. The diagram below shows both Single and Group entries displayed - the Groups window is displayed beneath that of the Single entries.

Adding an address

To add a person's email address to an address book:

• Open the address book you wish to add the person's name to, as above.
• Check to make sure that the person does not already have an entry. Use the drop down boxes under Sort and Show to help you locate individual entries.
• Click in the Single window.
• Click on the New button.
• Fill in the dialog box with details of the address. If you specify a nick name for the address, you can use this in a To, Cc or Bcc field when drafting messages, rather than having to type their full address.

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How do I create a group of mail addresses?

You can create groups of mail addresses in Mulberry to make it easier to mail the same group of people repeatedly. This method is suitable for creating a small mailing list that only you will use.

To create a group of addresses in Mulberry:

• Open the address book where you want the group to be added.
• Click in the Groups window.
• Click on the New button.
• Fill in the dialog box with details of the group. If you specify a nick name for the group, you can use this in a To, Cc or Bcc field when drafting messages, rather than having to type their full address.
• Enter the email addresses of the individuals you wish to include in the group, pressing Enter between each one.

To add entries to an existing group:

• Drag and drop entries from the Single window to the appropriate group in the Groups window.

Note that the entries in a group do not always appear individually in the address book as well. If you delete an entry in the address book, a corresponding entry in the group will not disappear. Similarly, if you delete an entry from a group, the corresponding entry in the address book remains.

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How do I use the address book?

When drafting a message, you can drag entries from the open address book to the To, Cc or Bcc boxes as required.

Alternatively, you can select the address(es) from the address book and click on the Draft button. From the Create Draft To window, select To, Cc or Bcc for each mail address as required.

If you have set a nick name for the address or group, you can use this in the To, Cc or Bcc box instead of a mail address. Mulberry searches the address books for the nick name and replaces it with the mail address(es). If this does not work, it may be because the address book is not set up to search.

• To check this, select the address book in the Address Book Manager.
• Click on the Details button in the toolbar.
• From the General tab, if Use for Nick-Names and Use for Searching and Expansion are not selected, select them.

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How do I capture an email address?

Instead of typing all the details for an address book entry, you can store the email address of the sender of an existing message.

• Make sure the address book is open.
• Put the cursor in the From or Cc field of a message you are reading.
• Right click the mouse and select Copy to Address Book.

The new entry contains the name and email address in the From header of the message. You can edit the entry, for example to add a nick name, by double-clicking on the name.

If the message only contained the email address and not a Full Name, you will need to close the address book and reopen it before making any changes.

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Mulberry can't find the (LDAP) directory

You can search the directory only if Mulberry is configured with the address of the directory server. If you are having problems:

• From the File menu choose Preferences and Advanced.
• Select the Accounts tab and from Account select LDAP.
• The Server should be ldap.bris.ac.uk.

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Can I have more than one address book?

It is possible to have several address books on the same preferences server (IMSP). This can be useful to separate personal and work addresses, for example.

To create a new address book:

• Select IMSP from the Address Book Manager.
• Click on the New button (first button on the toolbar).
• In the Create Address Book dialog box, type a name for the address book. Note that the name cannot include any spaces or upper case characters. The full address book name will be your username with the name you type appended.
• Check that Use for Nick-Names and Use for Searching and Expansion are selected so that the address book is searched when nick names are used.

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Can others use my personal address books?

As address books are stored on the IMSP server (imsp-srv.bris.ac.uk), you can share your address books with other people (providing they are also registered on the IMSP server). You can restrict access to read only, or allow people to add new addresses, or give them full administrative permission.

To share an address book:

• From the Address Book Manager, highlight the name of the address book you want to share.
• Display the book's details by clicking on the Details button, then the Access Control List tab.
• Click on the New User button.
• In the New User ACL box, type the IMSP username of the people that you want to be able to access the address book, then click on OK.
• Select the appropriate permissions for each username using the Key on the right of the Access Control List.
• Use the on-line help for definitions of these options (click first on the ? symbol and then on the Key).

Note that Mulberry does not check whether the username you type is a valid registered username, so always check carefully that you have typed it correctly.

Once someone else has given you access to one of their address books, it automatically appears in the list of address books in your Address Book Manager.

A further possibility is to set access for everyone in a particular group. People registered on staff-imap-srv.bristol.ac.uk are allocated to groups according to their departments and so you could, for example, give access to all members of staff in your department who are registered on the Post Office where the mailbox is stored. To set access for a group:

• In the Access Control List dialog box, add the New User group:gname where 'gname' is the groupname assigned to the group.

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How do I get Mulberry to open my address book(s) on startup?

You will first need to update your Mulberry preferences to login to address books on startup and then use the Address Book manager to open the book(s) when you start Mulberry.

• From the File menu, select Preferences
• Click on Advanced (if necessary)
• Select the Accounts tab and then the IMSP (address book not config management) account from the drop down list of accounts
• Select the Options tab and check the 'Login on Startup' box

Using the address book manager window:

• Select the address book you wish to open on startup
• Click on the Info button (or right mouse click and select Properties)
• Check the Open on startup box
• Repeat for any other address books you want opened on startup

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