IT Service Desk FAQs
Below are some of the most common questions people ask at the IT Service Desk - and their answers:
- How do I change my UOB password?
- How can I access my email?
- Can I change my email address?
- Can I use my own laptop at the University?
- How can I access journals and databases from home?
- How do I find the name and registration details of my computer?
- Connect a drive from My Computer or Windows Explorer
How do I change my UOB password?
Please complete the Change UOB Domain Password form.
How can I access my email?
You can access your email using our recommended client, Mulberry, or over the web using webmail. To find out about accessing and managing your email, please visit the email web area.
Can I change my email address?
Yes! This can be done by completing the Request for personal mailname form.
Can I use my own laptop at the University?
You can access electronic resources and the Internet using the University's wireless service at over 200 locations around the campus.
How can I access journals and databases from home?
The Remote (off-site) access to University resources page gives advice on accessing many University resources when you are not on campus.
How do I find the name and registration details of my computer?
Please use the My computer registration details form.
Further assistance
If you have another question, please contact the IT Service Desk.
Connect a drive from My Computer or Windows Explorer
1. To connect a drive from My Computer, click Start, right-click My Computer, and then click Explore.
To connect a drive from Windows Explorer, right-click Start, and then click Explore.
2. On the Tools menu, click Map Network Drive.
3. In the Drive box, click a drive letter.
In the Folder box, type the UNC path for the server and shared resource in the following format:
\\ads.bris.ac.uk\filestore\MISAPPUsers\name of your folder
4. You can also click Browse to find the computer and shared resource.