FAQs

Related links

Getting started

How do I get an email account?

All new staff and students are automatically registered for an email account when they start at the University. To obtain details of passwords, email addresses etc users should contact the IT Service Desk.

Staff members who joined the University before May 2004 should use the online registration form.

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Why can't I log in?

Check the following points before assuming that there's a problem with your account:

  • Is the 'Caps Lock' light on (the keyboard)? Your password and username are case-sensitive.
  • Is there a network problem? If you can’t use the Internet then you won’t be able to access Mulberry or webmail.
  • Check the IS news pages regularly for any planned network interruptions or system unavailability.
  • Did you only register today? You should allow two working days for your email account to be available.
  • Are other students/ staff experiencing the same problem on the same email server? The IT Service Desk will be able to tell you if a particular machine is unavailable for any reason.

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What do I do if I can't remember my password?

If you can’t remember your password and you need a new one, take your student or staff card as identification to the relevant contact below:

Machine/ system Contact
staff/student email servers, UOB, eis, sis, seis, isis Service desk (Computer Centre)
brahma.phy Physics Department
gsa.ggy Geography Department
ryle.epi Social Medicine
cs Computer Science

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How do I change my password?

If you know your existing password, you can change it by filling in the Change your UOB Domain Password web form (UoB only).

If you don’t know your password, please see I can’t remember my password.

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What software can I use?

Mulberry is the University's recommended email client.

The other recommended client that can be used when accessing your email away from the University is our webmail.

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If you are still experiencing problems after reading the relevant FAQ, please contact the IT Service Desk:

email: service-desk@bristol.ac.uk
phone: (0117) 928 7870 (internal 7870)

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