FAQs
Related links
General email FAQs
If you have any email queries that you feel would benefit others by appearing here, please contact the IT Service Desk.
Getting started
- How do I get an email account?
- Why can't I log in?
- What do I do if I can’t remember my password?
- How do I change my password?
- What software can I use?
Composing, sending and receiving mail
- Why can’t I send mail?
- How do I stop sending winmail.dat attachments?
- Why is some email returned?
- Why do some messages not arrive?
- Why is it that when I send messages they do not get delivered nor do I get error reports notifying me of the failure to deliver?
- How do I run or use a mailing list?
Managing mail
- How do I re-direct mail?
- How do I cancel a re-direction?
- What if I'm not around to read email?
- What is an email ‘quota’, and what does 'over quota' mean? How do I manage my mail in order to stay within my quota?
- What can I do about all this spam (junk mail) I'm receiving?
- Can I store messages in local folders?
How do I configure my mail client to make sure it encrypts my username, password, and messages?
- Why do I have to do this?
- What do I do if I get an 'unable to connect to the mail server' error message?
- Which mail programs can use encryption?
- How do I switch to Mulberry?
- Configuring email clients:
- What if I use more than one computer/ work from home?
- Why do I get a warning about security certificates?
Attachments
- How can I email a large Word, PowerPoint or other type of attachment?
- How do I save/ delete emails and attachments?