Help

ResNet Start of term help line

If you need help connecting to ResNet during September and October please ring the ResNet start of term help line:

• (0117) 928 9001 (or internal 89001 free of charge on the handset in your room)
• email resnet-help@bristol.ac.uk

Extra staff are available to help during this busy period.

Open for phone calls 10am-5pm Monday-Friday

IT Service Desk

Throughout the year the IT Service Desk are the first point of contact for IT enquiries (including ResNet, passwords, email, etc).

• Email: service-desk@bristol.ac.uk
• Phone: (0117) 928 7870 | internal 87870. Mon-Fri 8:00am - 5:00pm
• In Person: Computer Centre first floor. Mon-Fri 8:30am - 5:30pm

Before you call and help on the web

We are happy to help, but before ringing please see before you call the Help Desk for quick and easy fixes, or to gather information we need to help you.

• AskIT - community IT support for ResNet, wireless, smartphones and other personally-owned IT kit
• Getting started with ResNet guide (PDF, printed copy also in your ResNet pack)
• My ResNet - transfer to another room, change your computer, etc
• Frequently Asked Questions (FAQs)
• Configuration settings for your web browser, email etc

Please note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader