Help and support
Help
ResNet Start of term help line
If you need help connecting to ResNet during September and October please ring the ResNet start of term help line:
- (0117) 928 9001 (or internal 89001 free of charge on the handset in your room)
- email resnet-help@bristol.ac.uk
Extra staff are available to help during this busy period.
Open for phone calls 10am-5pm Monday-Friday
IT Service Desk
Throughout the year the IT Service Desk are the first point of contact for IT enquiries (including ResNet, passwords, email, etc).
- Email: service-desk@bristol.ac.uk
- Phone: (0117) 928 7870 | internal 87870. Mon-Fri 8:00am - 5:15pm
- In Person: Computer Centre first floor. Mon-Fri 9:00am - 5:00pm
Before you call and help on the web
We are happy to help, but before ringing please see the links below:
- AskIT - community IT support for ResNet, wireless, smartphones and other personally-owned IT kit
- Getting started with ResNet guide (PDF, printed copy also in your ResNet pack)
- My ResNet - transfer to another room, change your computer, etc
- Frequently Asked Questions (FAQs)
Please note: some of the documents on this page are in PDF format. In order to view a PDF you will need Adobe Acrobat Reader 