ResNet User Survey 2002

At the end of the summer term we conducted a survey of ResNet users to gather feedback about how people use the service, what they like and dislike about it and what they would like to see improved. This took the form of a series of questions and an opportunity for longer comments. To encourage responses, we held a prize draw with a £50 prize for one user selected at random. The prize was won by Amelia Gibbons from The Hawthorns. Almost 400 people completed the survey, an excellent response from a large cross-section of ResNet users.

The responses from the survey, especially the individual comments, both positive and negative have been very useful. As the subscription charges have to meet ResNet's running costs each year, we are constrained by what we can offer while still keeping the subscription at a level which is affordable to most students. However we are pleased to see from the survey that most people are happy with the overall service: 31% rated it as excellent, 53% good, and 13% satisfactory - an overall 97% satisfaction rating.

1. How would you rate the ResNet Service as a whole?
2. If you had a visit to connect you to ResNet, how do you rate that service?
3. How would you rate the level of service provided by the Help Desk?
4. Based upon the level of service you received do you feel that the price was fair?
5. What do you use your connection for?
6. How would you rate the documentation produced by ResNet?
7. What would you use your connection for if it was fast enough?
8. Which of these software packages do you use?
9. Do you have Anti-Virus software installed on your computer?
10. Have you received any computer viruses in the last year?
11. Where did you get your ethernet card from?
12. Is your computer a portable (notebook) or a desktop?
13. What operating systems do you use on your computer?

The results for the Summer 2004, 2003, 2001 and 2000 surveys are also available.