Student laptop clinic
Summer term clinics take place on weekdays from April 23rd and run until June 22nd in the Hawthorns Refectory.
What is the laptop clinic?
The laptop clinic is a free service to help students at Bristol. Bring your laptop along to the clinic and we'll try and solve the problem while you wait.
What can we fix?
We will look at both Windows & Mac laptops. We can only help with software and configuration problems. We can't solve every problem, but are happy to look and see what we can do. If we don't fix it we can also provide advice on what to do next, information to help you fix the problem yourself or suggestions about who else you can contact.
We don't repair hardware, only software. For example we can't upgrade the memory on your laptop or change the hard drive. However, if you do have a hardware issue we can advise you on what to do next.
We cannot fix smartphone problems at the laptop clinic, please use the AskIT community forum where you can find advice from staff and students.
How does the clinic work?
On a first come first served basis. You must stay at the clinic with your laptop.
Who can use the clinics?
All University of Bristol students. Clinics are not available for staff, visitors to the University or members of the public.
When and where are the clinics held?
Clinics take place in The Student Refectory in The Hawthorns from 3pm to 5pm (Monday, Tuesday, Wednesday, Thursday and Friday). The last clinic for the autumn term is on Friday 22nd June. There is no clinic on May 23rd or on University holidays.
What should I bring?
Please bring your laptop and power supply. If any Windows or recovery CDs were supplied with your computer please bring them too. If you want help copying files from your computer please bring a large memory stick or USB hard drive.
What other help is available?
You can telephone the IT Service Desk. That’s the first call for help, but for more detailed problems where we need to see the computer students can also try the laptop clinic. Staff also have IT support in their department and faculty, but this generally doesn't cover home computers.
We also have a list of local firms offering home computer support.
For information for home users including hardware, software, security, Internet access & library resources see the home computer users website.
What do people say about the laptop clinic?
Laptop clinic comments and statistics for the 2010/11 year.
Laptop clinic statistics for the 2009/10 year.
Laptop clinic comments and statistics for the 2008/09 year.
The Student Laptop Clinic was established in 2008 through the kind donations of Bristol University alumni. These donations enable Bristol to go from strength to strength through advancing technology and improving facilities for both staff and students. The people working on the clinic are a combination of other Bristol students and IT support staff.