Student laptop and mobile clinic

The laptop and mobile clinic is a free service to help students who are having problems with laptops, tablets or smartphones.

Mobile devices

Opening Times

Be aware that demand for our help is very high at the start of term and whilst more staff will be working at the Clinic, we still expect queues at times.

Bring your device along to the clinic and we'll try and solve the problem while you wait. You will be seen on a first come, first served basis and will need to stay whilst we are helping you.

We will look at Windows, Mac and Linux laptops; plus smartphones and tablets. We can only help with software and configuration problems, (particularly where you are having difficulty connecting to University wireless, email or other UoB services). We can't solve every problem, but are happy to look and see what we can do. If we don't fix it we can also provide advice on what to do next, information to help you fix the problem yourself or suggestions about who else you can contact.

We can't repair hardware, only software. For example we can't upgrade the memory on your laptop or change the hard drive. However, if you do have a hardware issue we can advise you on what to do next.

Please bring your laptop, tablet or smartphone and its power supply. If you want help copying files from your computer then please bring a large memory stick or USB hard drive. You might also want to bring a book, if it might take us some time to fix!

What other help is available?

Based in Langford

If you are based at the Vets School in Langford then local support is available for your device. See the Langford Laptop and Mobile Clinic page for more details.

For laptops

You can telephone the IT Service Desk. That’s the first call for help, but for more detailed problems where we need to see the device then students can also try the laptop and mobile clinic. Staff also have IT support in their department and faculty, but this generally doesn't cover home computers.

For information for home users including hardware, software, security, Internet access & library resources see the home computer users website. We also have a list of local firms offering home computer support.

For mobile devices

The Mobile Technology website has advice and support for mobile users, a good place to look if you are having difficulty in connecting a smartphone to University wireless, email or Calendar.

For staff

Please speak to the IT Service Desk, who will advise on routes for assistance. The Student Laptop and Mobile Clinic is not available for staff, visitors to the University or members of the public.

Feedback and statistics

The Student Laptop and Mobile Clinic has been running since 2008 and helps almost 2,000 people every year. Below are some comments from customers who have visited us in the last year.

  • "First time I've been into the laptop clinic and received excellent help and got the virus off my laptop, cheers guys."
  • "Excellent help and satisfaction. Incredibly patient, understanding and very generous with their time, energy and commitment. Very impressive."
  • "I have been to the laptop clinic a couple of times now and every time I go the friendliness and the helpfulness of the staff always exceeds my expectations. Thank you very much for everything that you have done. You are lifesavers."
  • "Was considering having to pay excessive amounts for a repair of my laptop, however the laptop was fixed in the clinic. Staff were extremely helpful and patient with the problem. As a result, my laptop is working better than before. Thank you"
  • "Everyone at the laptop clinic was very friendly and helpful, as well as professional when assisting me in solving a problem with my PC. I visited on two occasions and both times the staff were clearly experienced, and I was very impressed to have got this servive for free. Thank you very much!"
Yearly Totals graph