Professional and Administrative Grade Descriptors

A set of Professional and Administrative Grade Descriptors have been developed in conjunction with Hay (our job evaluation scheme provider) to assist managers in identifying the level/grade of a role.  The grade descriptors provide typical activities under the main job description template headings from grades D to M as illustrated below. Further information on how to use the Grade Descriptors in conjunction with the new role form/job description template or the request for re-evaluation of a role form/job description template can be found within the Job Description Guidance.


GRADE D DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be engaged in performing a clearly defined range of standard tasks within established routines and procedures and within defined quality requirements. They will have an understanding of the systems and procedures, which directly impact on their own work, and be supervised closely by the system or work closely with colleagues they can refer to. They will be responding to routine queries/issues/circumstances, and referring any unusual or non-routine situations to other team members. Roles are typically working to short term deadlines and will arrange tasks within a daily routine to provide a courteous and effective service to others.

STATEMENTS OF RESPONSIBILITIES

Analysis, Reporting & Documentation

Customer Support/Service

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE E DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will work within standard routines and/or established procedures to provide a support service to an agreed quality standard or specification. They will require some understanding of relevant systems/processes or of the working environment, gained through relevant work experience and will typically assist and/or be supervised or work closely with colleagues they can refer to. They will be expected to respond to routine queries referring any unusual or non routine situations to other team members. Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within very clear parameters. Role holders will organise their own day-to-day work to meet clear objectives providing an effective service to others.

STATEMENTS OF RESPONSIBILITIES

Analysis, Reporting & Documentation

Customer/Service Support

Planning & Organising

Liaison 

Decision Making

Problem Solving

Continuous Improvement

People Management

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE F DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will work within established procedures with minimum supervision, to provide a range of administrative services to an agreed quality standard or specification. They will require a thorough understanding of relevant systems/processes or of the working environment, gained through vocational qualification with work experience, or relevant work experience over some years. Role holders will organise their own work to meet clear objectives and in some cases may be responsible for the allocation and scheduling of work to others. They will typically have specific responsibility for a clearly defined section or sub-section of work and will be expected to deal with less routine queries/issues/requests, referring conflicts or more complex situations to the relevant person. Independence and initiative will be required to react to changing priorities and work circumstances, with scope to make decisions within clear parameters.

STATEMENTS OF RESPONSIBILITIES

Analysis, Reporting & Documentation

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE G DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will require knowledge of the standard practices in an administrative, technical or similar field and/or require an understanding of the systems or processes of the University relevant to their section of work. Knowledge will have been gained through formal qualification and/or relevant work experience. Work will either demand the application of specialist knowledge and/or be of a supervisory nature. Role holders will plan and organise their own work activities and if applicable allocate standard tasks within their immediate team. A degree of personal responsibility and initiative will be required to respond independently to queries and use judgement to deal with daily unforeseen problems and circumstances with guidance available when appropriate. Roles will typically have the scope to contribute to improving operational effectiveness and quality service through the application of process improvements.

STATEMENTS OF RESPONSIBILITIES

Analysis, Reporting & Documentation

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE H DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will require knowledge of the general principles and standard practices in a technical, financial, administrative or similar field and/or require an understanding of the systems, policies or processes of the University relevant to their section of work. Knowledge will have been gained through formal qualification and/or considerable relevant work experience. Work will either demand the application of specialist knowledge, or have a mainly planning and co-ordination content and/or be of a supervisory nature. A consistently high degree of personal responsibility and initiative will be required to respond independently to queries and use judgement to deal with daily unforeseen problems and circumstances, with limited guidance. This may also include responding to complaints and escalated issues, and resolving problems involving other schools/departments or external contacts. Role holders will plan and organise their own work activities and if applicable that of a team of people, with discretion to determine and change priorities as required. They will typically set and monitor standards within their own work area, with scope for improving operational effectiveness and quality service through the application of process improvements.

STATEMENTS OF RESPONSIBILITIES

Analysis, Reporting & Documentation

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE I DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be providing advice and/or support to schools/departments/work units based upon a combination of practical experience and/or professional knowledge of a technical, administrative or specialised field requiring an understanding of the processes and procedures or systems and policies relevant to their section of work. Knowledge will typically have been gained through vocational, part professional or academic qualification with work experience, or through considerable relevant work experience. Working within established processes and practices, analysis and interpretation will be required to identify the best solution to differing problems and issues. Role holders will contribute to the development and improvement of existing operational policies and procedures as appropriate.

STATEMENTS OF RESPONSIBILITIES

Analysis & Reporting

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE J DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be providing advice and support to schools/departments/work units based upon a combination of practical and professional knowledge of a technical, professional or specialised field and/or will be involved in the deployment of resources, including people, for a sub-section of a school/department/division. Knowledge will typically have been gained through a professional or academic qualification with work experience, or through a proven track record of relevant work experience. Role holders will be required to receive, understand and convey information, which needs interpretation, analysis and careful explanation. Working within established policy and practices, analysis and judgement will be used to identify the best solution to differing problems and issues, offering recommendations for managing more complex situations. Role holders will be expected to develop operational procedures and make a contribution to school/department policy. There will be a need for liaison and the co-ordination of work activities across a number of sub-sections of a school/department and with external bodies as appropriate.

STATEMENTS OF RESPONSIBILITIES

Analysis & Reporting

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE K DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be providing specialist, professional or technical advice, direction and input across a range of activities and/or be responsible for managing a diverse team(s) and resources in delivering a service or in project activity. They will require a professional qualification with work experience or specialised/broad knowledge gained through considerable experience in a series of progressively more complex roles. Work will involve using the principles and concepts of their professional field to make decisions, to influence others’ thinking and to negotiate with them to achieve an outcome. Role holders will typically be required to resolve problems where the optimal solution may not be immediately apparent and there is a mass of information or diverse, partial and conflicting data, with a range of potential options available. Significant evaluation and independent thought is therefore required to resolve ambiguity and work within grey areas. Wide discretion is permitted provided that activities are broadly consistent with operational policies and precedents within their function. Role holders will be expected to influence policy through advising on the impact of policy change and implementation in their specific area(s) of work. There will be a requirement for role-holders to assess the impact of their work across a school/department, with associated functions and within the broader objectives of the University.

STATEMENTS OF RESPONSIBILITIES

Analysis & Reporting

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

Where relevant

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GRADE L DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be professional specialists with high-level expertise, exercising within their particular functional area/section a substantial degree of independent professional responsibility and discretion, including the development and implementation of administrative/technical/professional policies and processes. Role holders will typically lead and manage a functional area/section or be a senior individual expert/practitioner with responsibility for managing major projects and initiatives to ensure delivery/improvement of a service. Often roles at this level will have a deputising role for the most senior manger of the area of activity. They will be expected to resolve problems where there is a lack of precedent, requiring innovation and creative thought to develop appropriate options. They will be responsible for setting quality and professional standards and managing service delivery against this, and will have significant influence upon the structure and promotion of their area of activity. Role holders will develop and implement operational plans, which are likely to have a time horizon of more than one year and will typically involve people from several teams. They will also contribute to the longer-term plans for their work area to fit with broader functional and the University strategy.

STATEMENTS OF RESPONSIBILITIES

Analysis & Reporting

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

People Management

Either

And/Or

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus

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GRADE M DESCRIPTOR

MAIN JOB PURPOSE

Roles at this level will be the most senior staff in their area of responsibility and will direct a team of managers and/or highly qualified professionals across a major area of activity of strategic importance to the University. They will lead the development, delivery and evaluation of the services provided by their areas of activity. They will be responsible for developing and delivering the strategic plans for their area of activity at the highest level and will be accountable for ensuring that the University meets both internal and external requirements and benefits appropriately from “state of the art” developments in their field of activity. They will initiate and establish policy through appropriate consultation and negotiation, and advise Management Group and other senior colleagues throughout the University. They will influence and shape the available resources as appropriate to meet current and future needs of the University and will have a significant impact on the direction, strategy, objectives and results of the University.

STATEMENTS OF RESPONSIBILITIES

Analysis & Reporting

Customer/Service Support

Planning & Organising

Liaison

Decision Making

Problem Solving

Continuous Improvement

Leadership

QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE

ROLES AT THIS LEVEL WILL TYPICALLY REQUIRE

Either

Or

Plus