In May 1999, the Government announced that they would begin the process of making automated credit transfer (ACT) into bank or building society accounts the normal method of benefit payment from 2003.
This research was commissioned by the Social Security Agency to provide an overview of the characteristics, experiences and attitudes of benefit recipients who were not currently paid by ACT; and to contribute to developing a strategy for moving towards ACT as the normal method of paying benefits. The research was based on a quantitative face-to-face survey with 934 people who were receiving one of six social security benefits who were paid either by order book or girocheque. These included recipients of the State Retirement Pension; Child Benefit; Incapacity Benefit; Disability Living Allowance; Income Support; and Jobseeker's Allowance. The fieldwork for this research took place between November 2000 and February 2001. A parallel survey was undertaken in Great Britain.
The research report explores:
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