Banking and financial services

Personal Current Account switching: why don’t more people switch and what could encourage them to do so?
Yvette Hartfree, Jamie Evans, Elaine Kempson and Andrea Finney (2016) Yorkshire Building Society


Banking culture: a customer perspective
Sara Davies, Elaine Kempson and Kate Wood (2016) Financial Services Consumer Panel


Independent review of the Banking Code: a report to Code sponsers
Elaine Kempson (2004) British Bankers’ Association


Fair and reasonable: an assessment of the Financial Ombudsman Service
Elaine Kempson, Sharon Collard and Nick Moore (2004) Financial Ombudsman Service


Young people, money management, borrowing and saving
Adele Atkinson and Elaine Kempson (2004) Banking Code Standards Board


Shared Banking Services: evaluation of a pilot service
Elaine Kempson (2003) British Bankers’ Association


Independent review of the Banking and Business Banking Codes
Elaine Kempson (2002) British Bankers’ Association


Consumers in the Financial Market: Financial Services Consumer Panel annual survey of consumers 2000
Sharon Collard (2001) Financial Services Consumer Panel


Banking without Branches: a study of how people conduct their banking business without a local branch
Elaine Kempson and Terry Jones (2000) British Bankers’ Association


Edit this page