Education Services Senior Team
Executive Director for Education and Student Experience and Academic Registrar
Paula Coonerty
Paula has been Academic Registrar at the University of Bristol since 2013. The Academic Registrar is a member of the University's senior management and is responsible for providing the overall leadership and coordination of the activities of the Division of Education Services
Leading Education Services involves:
- partnering with the Pro Vice-Chancellor Education to develop the University’s Education Strategy and leading on policy development and implementation in support of its delivery; and partnering with the Pro Vice-Chancellor Student Experience to support the broader student journey;
- promoting education excellence and innovation through professional leadership of Education Services and partnership working with senior academic colleagues;
- supporting the University’s strategy to grow and extend its education portfolio by providing expert advice, guidance, and other professional activities;
- leading on and delivering quality assurance (QA) and compliance across all of the University’s education activities to manage risk and adhere to external QA requirements as set out by the Regulator (Office for Students);
- leading on large-scale and University-wide activities to plan, manage and deliver the student lifecycle so that student administration contributes to student achievement;
- being business owner for teaching spaces and leading on digital education in order to enhance the University’s learning infrastructure for the benefit of our students;
- provide senior leadership for careers and employability at the University;
- being the University Student Data owner; leading on:
- statutory and regulatory student reporting;
- provision of internal student management information;
- education metric and insight analysis;
- student feedback mechanisms;
- acting as the key Professional Services lead for the Teaching Excellence Framework.
Director of Registry Services
Jen Morgan
Jen currently leads the Education Administration Office in Education Services. She is responsible for operational management and development of the student system, including the Education Services lead for the Student Lifecycle Programme (SLS Programme); student data reporting and returns; data quality and education administration governance and process.
Jen joined the University of Bristol in November 2015 from the University of Sheffield, where she had been Deputy Director of Faculty Operations (Faculty of Science) and School Manager (School of Health and Related Research). Before this, Jen was Finance Manager for the Estate and Facilities Department at the University of Bradford.
Jen is a qualified management accountant, having started her career with a Higher Education internal audit and consultancy service consortium.
In addition to her role at the University, Jen is also a Governor at Fairlawn Primary School, which is part of the Venturers Trust, a multi-academy trust based in Bristol that is sponsored by the University.
Director of Student Operations
Steve Hall
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Steve is currently Director of Student Operations in Education Services. He has overall responsibility for:
- Development of the Student Information Service;
- Exams, Timetabling and Graduation;
- Student Visa Services; and
- Student Funding Office.
Steve joined the University of Bristol in March 2019 from the Office for Students/HEFCE, where he had been responsible for establishing the Prevent duty monitoring function and subsequently account managing relationships with universities and colleges in London. Before this, Steve worked at the Cabinet Office as Private Secretary to the Deputy Prime Minister, covering all issues related to education, welfare and skills.
Director of Education Innovation and Executive Director of the Bristol Insititute for Teaching and Learning
Sarah Davies
Sarah leads on education innovation and digital learning in Education Services, with a focus on supporting evidence-based educational innovation and improvement, and establishing a vision and roadmap for digital education at the University.
Sarah joined the University of Bristol in March 2019 from Jisc, the UK's technology body for higher and further education, where she had worked for the preceding 15 years, most recently leading on their strategy to support learning, teaching and student experience in higher education.
She has led significant change programmes on technology-enabled curriculum design and delivery, digital capabilities, assessment and feedback, and learning analytics. Prior to that, Sarah worked in technology-enhanced learning in universities, an educational publisher, and a national agency.
Director of Careers Service
Stuart Johnson
Stuart has been Director of the Careers Service since 2014. The purpose of the Service is to help get students to where they want to be when they graduate and the Careers Service works with a range of stakeholders to achieve this, including students, employers and academics. Stuart has particular responsibility for:
- central Careers Service provision
- distributed Faculty Employability provision
- relationships and support for large volume graduate recruiters
- relationships and support for start-ups and small to medium sized enterprises
- coordinating engagement opportunities across the institution (part of Bristol Futures)
- Careers Service operations (data, systems and communications)
Director of Education Quality and Policy
Elinor Davies
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Elinor leads the Academic Quality and Policy Office and is responsible for a broad range of activities around academic quality assurance and enhancement, education policy development, student partnering and regulatory compliance with the Office for Students and the Quality Assurance Agency.
Elinor joined the University of Bristol in 1998, initially working in the Department of Economics and then in the central quality office and has been involved in QAA reviews, the TEF submission and developing and implementing the internal quality framework. She took up her current role in June 2019.
