Education Services Senior Team

Executive Director for Education and Student Experience and Academic Registrar

Paula Coonerty

Paula has been Academic Registrar at the University of Bristol since 2013. The Academic Registrar is a member of the University's senior management and is responsible for providing the overall leadership and coordination of the activities of the Division of Education Services 

Leading Education Services involves:


Director of Registry Services

Jen Morgan

Jen currently leads the Education Administration Office in Education Services.  She is responsible for operational management and development of the student system, including the Education Services lead for the Student Lifecycle Programme (SLS Programme); student data reporting and returns; data quality and education administration governance and process.

 Jen joined the University of Bristol in November 2015 from the University of Sheffield, where she had been Deputy Director of Faculty Operations (Faculty of Science) and School Manager (School of Health and Related Research). Before this, Jen was Finance Manager for the Estate and Facilities Department at the University of Bradford.

 Jen is a qualified management accountant, having started her career with a Higher Education internal audit and consultancy service consortium.

 In addition to her role at the University, Jen is also a Governor at Fairlawn Primary School, which is part of the Venturers Trust, a multi-academy trust based in Bristol that is sponsored by the University.


Director of Student Operations 

Steve Hall 

photo for SMT Webpage
Steve is currently Director of Student Operations in Education Services. He has overall responsibility for:
  • Development of the Student Information Service;
  • Exams, Timetabling and Graduation;
  • Student Visa Services; and
  • Student Funding Office.  
Steve joined the University of Bristol in March 2019 from the Office for Students/HEFCE, where he had been responsible for establishing the Prevent duty monitoring function and subsequently account managing relationships with universities and colleges in London. Before this, Steve worked at the Cabinet Office as Private Secretary to the Deputy Prime Minister, covering all issues related to education, welfare and skills.

Director of Education Innovation and Executive Director of the Bristol Insititute for Teaching and Learning 

Sarah Davies 

picture of Sarah Davies for the SMT page  

Sarah leads on education innovation and digital learning in Education Services, with a focus on supporting evidence-based educational innovation and improvement, and establishing a vision and roadmap for digital education at the University. 
Sarah joined the University of Bristol in March 2019 from Jisc, the UK's technology body for higher and further education, where she had worked for the preceding 15 years, most recently leading on their strategy to support learning, teaching and student experience in higher education.
She has led significant change programmes on technology-enabled curriculum design and delivery, digital capabilities, assessment and feedback, and learning analytics. Prior to that, Sarah worked in technology-enhanced learning in universities, an educational publisher, and a national agency.

Director of Careers Service 

Stuart Johnson 

 Photo for SMT webpage

Stuart has been Director of the Careers Service since 2014. The purpose of the Service is to help get students to where they want to be when they graduate and the Careers Service works with a range of stakeholders to achieve this, including students, employers and academics. Stuart has particular responsibility for:


Director of Education Quality and Policy

Elinor Davies


Elinor leads the Academic Quality and Policy Office and is responsible for a broad range of activities around academic quality assurance and enhancement, education policy development, student partnering and regulatory compliance with the Office for Students and the Quality Assurance Agency.

Elinor joined the University of Bristol in 1998, initially working in the Department of Economics and then in the central quality office and has been involved in QAA reviews, the TEF submission and developing and implementing the internal quality framework.  She took up her current role in June 2019.