University home > Digital Education Office > Tools and software > Questionmark > Bristol-specific Questionmark troubleshooting and FAQs
Ensure you have been provided with an account by the Digital Education Office. UoB users can use their UoB credentials to log onto the systems provided that they have been given an account to access the system.
This is most likely a permission issue. Please email digital-education@bristol.ac.uk to request access to the folder.
When you create a new external account the system automatically sends a one-time login for the user to reset their password. Ask the user to check their spam folder or search their inbox for mail coming from 'questionmark'. You may need to resest their password and resend the email
This means that the participant is already on the system and you just need to add them to your group. Go to Users and search for your user by ID, click on membership under Groups > select the group and click Save.
Yes, this is strongly recommended for email broadcasting, which allows you to automatically populate an email with details of the assessment (schedule, url, etc).
If you created a group a group schedule, check that you are a member of the group. You can add yourself to a group by simply searching for your username in the User screen and adding the required group membership. If you have sen an access period for the test, check that you are within the dates and times specified.
Yes, as you have selected create a schedule for each participant in the group. If you had created a whole-group schedule you wouldn't need to reschedule when you add a new participant.
The resume button indicates that the assessment has been started but it has not been submitted. Resuming the assessment means that the system will remember the time you have allocated to complete the assessment and the questions you have already answered, provided that the the assessment has the option of 'save as you go' enabled.
Questions and assessments will need to be published before they can be scheduled. Go back to Authoring > Assessment > select the assessment and click Publish from the options above. Every time you make changes to the questions or the assessment you will need to republish them to apply the changes.
The easiest way to do is to is to use the option 'Print for Review' and use a bookmarklet to change the layout. To do this you will need to use Chrome.
This may be due to several reasons:
Check that the time is ticked in assessment settings. You will need to access the settings in the assessment to do this.
Yes, you can, provided that the schedule is still open. Your answers will be saved if the 'save as you go' option is enabled in the assessment settings.
See our information on Running and Invigilating online exams, or email digital-education@bristol.ac.uk.
The option to resume a test is only available for up to 48 hours from the moment the student abandons the test. This is true even if the schedule is still open. Any answers automatically saved by the system during the 'resume' time will be lost if the student doesn't resume within the 48-hour period and submit the test. As a workaround, you can provide the student with an extra attempt to retake the test.
This is most likely a permission issue. Email digital-education@bristol.ac.uk to request access to the group.
This may happen for the following reasons:
Open assessment: Local administrators don't automatically have access to 'all results', but this permission is necessary to run reports on open assessment. Email digital-education@bristol.ac.uk to request access to all results.
This is due to the fact that there are too many results stored in the system, and Reporting is unable to pull the data from the database. Apply one of the filters in the date tab, ie this year, this month, from...to. Or use Analytics.
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