Ensure you have been provided with an account by the Digital Education Office. UoB users can use their UoB credentials to log onto the systems provided that they have been given an account to access the system.
I need to access a particular topic of Assessment folder, but I can't see it when I log onto Questionmark.
I've set up an account for an external user but they have emailed saying they can't log in and have recieved no instructions.
When you create a new external account the system automatically sends a one-time login for the user to reset their password. Ask the user to check their spam folder or search their inbox for mail coming from 'questionmark'. You may need to resest their password and resend the email
When I import students, I get an error saying participant already exists
This means that the participant is already on the system and you just need to add them to your group. Go to Users and search for your user by ID, click on membership under Groups > select the group and click Save.
I need to schedule a test for a Group that has been set up by the administrator but I cannot see the Group name in my list of Groups
Questionmark administrators cannot grant permissions to other local administrators to access their own group(s) to schedule tests or run reports. These permissions need to be granted by the Digital Education Office. Please email digital-education@bristol.ac.uk with the following information:adminstrator's UoB id, name of the group(s).
Do I need to enter the participant's email address?
Yes, this is strongly recommended for email broadcasting, which allows you to automatically populate an email with details of the assessment (schedule, url, etc).
I've scheduled a test for my students but I can't see the test when I log on as a participant
If you created a group a group schedule, check that you are a member of the group. You can add yourself to a group by simply searching for your username in the User screen and adding the required group membership. If you have sen an access period for the test, check that you are within the dates and times specified.
I need to enrol one more participants in my group but I have already set up a schedule for my Group (as individual schedules) - do I need to set up a separate schedule for this new participant?
Yes, as you have selected create a schedule for each participant in the group. If you had created a whole-group schedule you wouldn't need to reschedule when you add a new participant.
Why do I get a resume button next to the start button when I log onto Questionmark as a participant?
The resume button indicates that the assessment has been started but it has not been submitted. Resuming the assessment means that the system will remember the time you have allocated to complete the assessment and the questions you have already answered, provided that the the assessment has the option of 'save as you go' enabled.
I can't see the assessment in the scheduling window
Questions and assessments will need to be published before they can be scheduled. Go back to Authoring > Assessment > select the assessment and click Publish from the options above. Every time you make changes to the questions or the assessment you will need to republish them to apply the changes.
How do I generate a copy of the assessment for printing?
The easiest way to do is to is to use the option 'Print for Review' and use a bookmarklet to change the layout. To do this you will need to use Chrome.
Drag this Bookmarklet DEO QMP v2.0.3 to your Chrome bookmark bar
Log into Questionmark and go to Assessment
Select the assessment you want to print and click 'Print for Review' from the options above
Select 'Export'. This will generate an HTML page
Click the bookmarklet to remove the outcomes
Click CTRL+P and in the Destination save as PDF
Students have emailed me saying that they can't log onto the system, what can I do?
This may be due to several reasons:
It is possible that the students are entering their UoB username and password into the guest user login or administrator login (this happens if they have been directed to the QMP home page, where all three links are available). Make sure students are entering the correct credentials and following the link to UoB students login. If students can't remember their UoB password they can reset it via IT Services.
Check that there is no maintenance scheduled for Questionmark on the IT services status page.
Check that there are no problems with UoB authentication systems, these will also appear on the IT services status page.
Ask students to check that their Internet connection is okay.
Check that the time is ticked in assessment settings. You will need to access the settings in the assessment to do this.
Can I resume an assessment if I accidentally logged out?
Yes, you can, provided that the schedule is still open. Your answers will be saved if the 'save as you go' option is enabled in the assessment settings.
Where can I find out more information about running and invigilating online exams?
Students are unable to resume a test despite the fact that the schedule is still open
The option to resume a test is only available for up to 48 hours from the moment the student abandons the test. This is true even if the schedule is still open. Any answers automatically saved by the system during the 'resume' time will be lost if the student doesn't resume within the 48-hour period and submit the test. As a workaround, you can provide the student with an extra attempt to retake the test.
I have generated an export for Excel but the report doesn't contain any data
This may happen for the following reasons:
Assessment name: Check that you have selected the correct assessment; if the assessment name has been changed you will need to either enter the original name or search by the assessment ID.
Filter selected: If you add the group name, make sure that this has not been changed, and that the participants you need to run the report on are members of that group.
Open assessment: Local administrators don't automatically have access to 'all results', but this permission is necessary to run reports on open assessment. Email digital-education@bristol.ac.uk to request access to all results.
I am trying to generate a report for an individual assessment, but the system takes very long before returning a list of results.
This is due to the fact that there are too many results stored in the system, and Reporting is unable to pull the data from the database. Apply one of the filters in the date tab, ie this year, this month, from...to. Or use Analytics.
