Known issues

The following are known issues with Questionmark V6 affecting assessments at the University of Bristol. Where appropriate, these have been raised with the developers. All are in the process of being resolved. We will keep this information up-to-date so please check regularly.

DescriptionWorkaroundStatusMore information
Export to Excel reports appear blank when opened in Excel

There are three workarounds for this issue:

  1. Open the file as a web page. If you change the file name from excel.xls to excel.html, it will then open in your web browser. From there, you can copy and paste the data into a blank spreadsheet.
  2. Use Analytics instead (if you have access to it). The report you want is Results Export (number 17, towards the end of the list). After you've selected an assessment, make sure you check "Include item response data" at the bottom of the form. This will generate a csv file which will open in Excel.
  3. Edit the content type in the file, using a text editor. This is a little fiddly, but once you get the hang of it, it may be the easiest option.
    1. Open the file in a text editor (for example, by opening Notepad and dragging the file into it)
    2. In line 3, change the text <META http-equiv="Content-Type" content="text/html; charset=utf-8"> to <META http-equiv="Content-Type" content="ms-excel; charset=utf-8">
    3. Save, then open in Excel - you'll get a warning, but it should open
    4. Within Excel, choose "Save As" and change the type from "Web page" to "Excel Workbook", to get a proper Excel file.
Active This issue is caused by a change in the way that Excel handles files.

When using certainty-based-marking, students may find they are unable to change their certainty selection for the very first question in the test.

This happens where several questions have a certainty : high / medium / low drop-down and then only if the student goes back to change their certainty for the first question in the assessment.

Include a question at the beginning of the test that does not include the certainty : high / medium / low drop-down.


The issue has been raised with Questionmark and their developers are working on a solution.

Questions don't score correctly if Choice ID (the name of the choice) contains spaces. Do not create Choices where the Choice ID contains a space.

Note: this can only happen if you use the advanced editor Edit With Editor... and it does not affect the actual contents of the answers, just the ID within QMP.
Active The issue has been raised with Questionmark.
Select-a-blank questions with duplicate text cause errors. The problem occurs if two (or more) of the drop-down lists contain the same text: that text can't be selected in both.

So, for example, if you have a single question along the lines of...
1+1 = [options: 1, 2, 3] and 3-1 = [options: 1, 2, 3]
... you can't select 2 as the answer to both. In most browsers, on trying to select 2 a second time you get a pop-up saying "2 has already been selected."
Active The issue has been raised with Questionmark.