Information for parents and carers of undergraduate students

The transition to University study can be stressful and confusing for parents and students alike. Here we aim to answer as many of your questions about the accommodation process, and our video gives you an insight into the support and pastoral care that's available for all students in our residences.

Confidentiality and data protection

Our confidentiality policy recognises our students as independent adults. We therefore require student consent to talk to anyone outside the University about them, including parents and guardians.

When a student applies for accommodation they are given the option of ticking a box agreeing to share information with parents or guardians. If this box is ticked we can discuss their application with you until the student moves in. Note however that we cannot make changes without instructions from the student, and we we will always ask you a few security questions to verify your identity.

Once a student’s tenancy has started the University's confidentiality policy means that we are not able to discuss any aspect of the students living situation with you without the student’s written permission. This can be given as an email from them to, that states that they are happy for us to talk to a named person, and includes their name and student number. 

If you are contacting us because you have serious concerns about a students welfare, the University has a Student Emergency Contact Procedure (PDF, 100kB) that our staff can use to escalate your concerns. Note that Accommodation Office staff cannot see if a student has opted in to this system so they will still need to adhere to the confidentiality policy. However, if you wish us to escalate a concern we will take some details from you and pass it on to the relevant teams who will look into it as a priority. 

Further information for parents

Find out more about the support available to students and what we can and can't do when it comes to contacting a student. 

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