Procedures, policies and service level agreements
Here you will find Residential and Hospitality Services policies, procedures and service level agreements.
- Rent arrears procedure (PDF, 319KB) for students living in University-allocated accommodation.
- Disciplinary procedures (PDF, 242KB) for students living in University-allocated accommodation
- Disciplinary flowchart (PDF, 175kb) for the application of the disciplinary procedure
- Complaints procedures for students in University-owned residences (PDF, 197KB)
- Complaints procedures for students in partnership residences (PDF, 195KB)
- Policy for housing under 18-year-old students (PDF, 184KB)
- Good neighbour policy (PDF, 188KB)
- Postal policy for University-owned residences (PDF, 1MB)
- Arrears recovery procedure (PDF)